Shipping policy

SHIPPING POLICY
Last updated: October 22, 2026

Light It Up Online ships commercial lighting within the United States. Most orders move by LTL freight, so pricing and delivery work differently than parcel orders. Please read Section 1 and Section 3 before ordering.

SECTION 1 - HOW SHIPPING IS PRICED
Shipping is not calculated when you place your order. Freight cost depends on the size, weight and destination of your order and on the conditions at your delivery site.
You submit an order request. No payment is collected at that point and no card is required. We then calculate the actual freight for your address and send you a secure payment link for the final total.
Nothing is charged until you open that link and pay it. If the final total does not work for you, you are under no obligation to pay and the order does not proceed.

SECTION 2 - ORDER PROCESSING
Submitting an order request does not begin processing. Your order is processed after freight has been quoted, approved by you, and paid in full.
Once payment is received, most orders typically ship within 24 hours, often the same day. Manufacturer lead times vary by product, and special order items may take longer. 
You will receive a confirmation with tracking or freight carrier details when your order ships.

SECTION 3 - FREIGHT DELIVERY AND ADDITIONAL CARRIER CHARGES
Unless agreed otherwise in writing:

  • Delivery is curbside. The driver is not required to carry the shipment inside, upstairs, or into a building.
  • The carrier will call to schedule an appointment. Someone must be present to receive and sign for the shipment.
  • You are responsible for accurate delivery site information, including whether the address is commercial or residential, whether a loading dock or forklift is available on site, and whether liftgate service is required.
  • Freight is quoted from the address and site details you provide. If the carrier applies additional charges at delivery, those charges are billed to you. Common examples are residential delivery, limited access locations, liftgate service, inside delivery, redelivery after a missed appointment, and storage.
  • Liftgate service is $95 when you request it with your order. If the carrier has to supply a liftgate at delivery because the site could not unload the truck, the carrier rate applies instead and is billed to you, and it is usually higher.
  • Please confirm your site has a loading dock or forklift before ordering. If you are not sure, tell us and we will quote liftgate service up front so there are no surprises.
  • Delivery dates are estimates. We do not guarantee delivery dates and are not liable for losses caused by delays.

SECTION 4 - INSPECT YOUR SHIPMENT BEFORE SIGNING
Inspect every shipment before signing the delivery receipt.
If any carton is crushed, torn, wet, or missing, note it on the delivery receipt before you sign, and photograph the damage.
Freight carriers routinely deny claims on shipments signed for in good condition. If a shipment is signed clear and damage is reported afterward, we may be unable to recover the cost and cannot guarantee replacement.
Report any damage or shortage to us within 3 business days of delivery.

SECTION 5 - SHIPPING LOCATIONS
We ship within the United States only. We do not currently ship internationally.

SECTION 6 - INCORRECT SHIPPING ADDRESS
Please confirm your shipping address before ordering. We are not responsible for orders shipped to an incorrectly provided address, and reconsignment charges will be billed to you.

SECTION 7 - CANCELLATIONS AND RETURNS
See our Refund Policy. Orders already released to the manufacturer may be subject to restocking or cancellation charges.

SECTION 8 - CONTACT
Questions about this Shipping Policy:
Email: lightituponlinellc@gmail.com